Refund policy
At Pretty Driven Co., every decal is handmade with care and prepared specifically for your order. We want you to love what you receive, and if there’s an issue with your order, we’ll do our best to make it right.
Returns
Because our decals are adhesive products, we can only accept returns on items that are:
Unused
Unapplied
In their original condition
Still attached to the original backing and transfer tape
Return requests must be made within 14 days of delivery.
To request a return, please contact us through our Contact Us page with your order number and the reason for your return.
Do not mail an item back until your return has been approved.
Non-Returnable Items
We cannot accept returns or exchanges for:
Decals that have already been applied
Decals that have been peeled from their backing
Damaged decals caused by improper installation
Custom or personalized decals
Items marked final sale
Because vinyl is an adhesive product, once it has been applied to a surface, it cannot be resold.
Damaged, Incorrect, or Defective Orders
Please inspect your order when it arrives.
If your decal arrives damaged, defective, or you receive the wrong item, contact us as soon as possible so we can review the issue.
Please include:
Your order number
A clear photo of the item
A short description of the problem
If the issue is confirmed, we may offer a replacement or refund, depending on the situation.
Installation Issues
We provide an Installation Guide to help you apply your decal correctly.
Pretty Driven Co. is not responsible for damage caused by:
Incorrect installation
Applying the decal to a dirty, wet, waxed, or unsuitable surface
Improper removal of the transfer tape
Stretching, tearing, or damaging the vinyl during application
Applying the decal in extreme temperatures
If you are having trouble during installation, we recommend contacting us before continuing so we can try to help.
Refunds
Once an approved return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow your bank or payment provider additional time to process and post the refund.
Original shipping charges are generally non-refundable unless the order arrived damaged, defective, or incorrect.
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect when received.
We recommend using a trackable shipping method, as Pretty Driven Co. cannot be responsible for return packages lost in transit.
Cancellations
Because many of our products are handmade to order, cancellation requests should be submitted as soon as possible.
If production has already started, we may not be able to cancel the order.
Custom or personalized orders cannot be canceled once production has begun.
Lost or Delayed Packages
Once an order has been handed over to the shipping carrier, delivery delays may be outside of our control.
If tracking shows your package as delivered but you cannot locate it, please check with household members, neighbors, and your local carrier first.
If you still need assistance, contact us and we’ll help however we can.
Questions?
If you have questions about a return, refund, or an issue with your order, please reach out through our Contact Us page.
Pretty Driven Co.
Cute cars. Loud personality. 💗
You can paste this directly into Shopify → Settings → Policies → Return and refund policy. I’d also keep Shopify’s automatically generated legal policies for Privacy and Terms as your starting point rather than writing those entirely from scratch.